Before engagement with patient

Check

  • Patient history (signs and symptoms, allergy information, current taking medicines)

  • Diagnosis

  • Treatment plan 

  • Suggestion, investigation needed and follow up date of prescriber

  • Information of Prescribed medicines (medscape,webmd, MIMS)

  • Check the dose, duration and frequency of prescribed medicines according to individualized need (Use sound references like BNF and product inserted sheet of medicine) and negotiate with doctors (in case of medication error) 

  • Check the prescribed medicine in e-Pharmacy and align with doctors ( in case of out-of-stock items)


During engagement with patient

Greeting 

  • Name

  • Status of agent

Verification 

  • Name of the patient

  • Date and time of appointment

  • Consultant name

  • Drug allergy

Brief description of disease/ diagnosis (not in medical terminology, please use understandable terms for public)

Pharmaceutical care process

  • Name of prescribed medicine

  • Indication of prescribed medicine

  • How the medicine works for disease (just patient education)

  • Dose, frequency and duration of prescribed medicine 

  • How to take prescribed medicine (with/without food, drink, oral/ Topical)

  • What benefit to expect

  • Precaution of prescribed medicine

  • Additional information (misdose/  ADR report)

  • Suggestion and investigation needed

  • Follow up

Encouraging patient to buy medicine from My-Medicine 

After engagement with patient

When patient buy medicines from us,

Please follow up the protocols

  • Create order 

  • Update data in sale generation

  • Fill the labels in Pharmacists (CE x Operation)

  • Inform operation team 

  • Update DHP feedbacks



When patient doesn’t buy from us (in case of Out-of-stock medicines)

Please follow up the protocols

  • Update data in unavailable stock and demand sheet 

  • Update DHP feedbacks