OTC
Do
Double check the drug info from - woocommerce and medscape
Mention primary indication with a pre-caution message.
Provide links for more information via woocommerce.
Disclaimer: Suggest patients to take the medicines according to doctors’ guidance if they have any health concerns.
Pharmacist can answer up to 3 medicines enquiry
More than 3 items- suggest teleconsultation.
Close the ticket.
Don’t
Do not suggest the dosage and frequency
Don’t make any additional help offer if you already answer more than 3 medicines enquiries.
Do not mention we can only consult 3 medicines
POM
Do
Double check the drug info from - woocommerce and medscape
Firstly, please mention this is doctors’ prescription only medicine
Primary indication with pre-caution message.
Provide links for more information via woocommerce.
Pharmacist can answer up to 3 medicines enquiry
More than 3 items- suggest teleconsultation
Close the ticket
Don’t
Do not suggest dosage and frequency
Don’t make any additional help offer if you already answer more than 3 medicines enquiries.
Do not mention we can only consult 3 medicines.
If patients provide valid prescription notes, Pharmacists can explain more than 3 items.